Privacy Policy

Effective: May 26, 2025

Privacy Values & Notice

While we assist you with your service requests, we value the trust you place in us. We are committed to protecting your Personal Data to maintain your trust. Therefore, please read the privacy values and notice below carefully, as it relates to the use of the Asia Royal SMS Mobile Application.

This notice includes:

1. User Information and Personal Data
   1. Collecting Your Personal Information and Its Reasons
   2. Processing of Your Personal Information
   3. Retaining and Securing Your Personal Information
   4. Deleting Your Personal Information
2. Use of Cookies and Tracking System
3. Updates to this Privacy Policy
4. Contacting Us

   "Personal Data" refers to personally identifiable information provided by users of the Asia Royal SMS app. We collect this information directly from you when you register, input data on the app, or automatically as you navigate through the app. The user information provided by you, including your name, phone number, address, contact details, and may be collected. If you request service via the app, additional details such as service category, location, description and images may also be gathered. The operation team may contact the user and assigned engineer to facilitate the service. After service completion, we may collect transaction data, including service fees paid via the app.

1. User Information and Personal Data

1.1 Collecting Your Personal Information and Its Reasons

All customer requests are submitted through the mobile app, hotline, or email and are automatically logged into the service request system. The following information is captured for each request:

• Customer Information (name, contact details, location)
• Service Category (Desktop, Aircon, Router, etc )

The system also provides:

• Alternative Security Enhancements

1.2 Processing of Your Personal Information

The Asia Royal SMS app processes user data to fulfill service requests. Specifically, we may use your information to:

• Provide address, Ph no, name
• Send notifications (e.g., service start and completion)
• Assign engineers to your request

1.3 Retaining and Securing Your Personal Information

• Asia Royal SMS app is committed to keeping personal information secure. Your data is stored in secure networks and accessible only by authorized staff with special access rights.
• We use technical and organizational measures to protect your data from loss, theft, misuse, or unauthorized access. However, no electronic transmission is entirely secure. To further protect your information, avoid sharing sensitive details such as login credentials or payment details.

1.4 Deleting Your Personal Information

• Users can request corrections or deletion of their Personal Data and may also delete their accounts through the app.

2. Use of Cookies and Tracking System

• Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
• Cookies are tiny files that serve as anonymous unique identifiers. These are transmitted to your browser by the websites you visit and saved in the internal memory of your device. These "cookies" are not specifically used by this Service. Third-party code and libraries that utilize "cookies" to collect information and improve their services may be used by the app.

3. Updates to this Privacy Policy

• We will amend this Privacy Policy periodically. Updated versions will be posted on our mobile app and website, and major changes will be communicated to you via email or in-app notifications. We encourage users to regularly review this policy to stay informed of updates.

4. Contacting Us

• For any queries with this Privacy Values & Notice, kindly reach us at it.pmo @asiaroyalhospital.com including your concern, question, or request in as much detail as possible. Please first visit Frequently Asked Questions on our app before you contact us using the following information:

𝐘𝐚𝐧𝐠𝐨𝐧 𝐇𝐞𝐚𝐝 𝐎𝐟𝐟𝐢𝐜𝐞

No. 14, Baho Road, Sanchanung Tsp, Yangon, Myanmar.
Ext:8211,8212 or call 09-765654749, 09-765446548
it.pmo@asiaroyalhospital.com